Duo not seen by mobile app3/20/2024 ![]() Tokens can be purchased at the BYU store. If you turn it off, it will prompt you to restart the app. You should see an option show channels in chat list. Tap on your photo > Settings > Messaging. Also, check their phone if its on the latest version. To add a Duo Token, take the token to the ID Center, 1057 WSC, or your department Duo Access Coordinator. Kindly advise the member to go to Settings > Messaging and toggling some settings on/off. įor help adding a U2F token, follow the instructions here. Then, click on 'Manage devices.'įollow the instructions provided on the Duo help site here. If the Duo Restore feature is not enabled by your Duo administrator, or your backup includes third-party accounts but you did not set a recovery password for those accounts, after tapping Reconnect within Duo Mobile youll see the options to Scan a QR code or Enter activation code. The Duo Mobile app, Duo Prompt, and Duo Desktop can collect information from a users device when they attempt to authenticate using it or when the Duo Mobile app is opened. Once the Duo prompt page comes up, click on 'Other options'. If you opted to " trust this browser ", you will need to log in to a BYU website in an incognito browser. Duo Mobile was removed from the App Stores for iOS 11 and 12 and earlier iOS versions. To add or remove your devices or options, log in to a BYU website wit your current username and password. (Nice when you are in the basement of the a building where network access is often not available or spotty at best!) Consider adding two or more options or devices so you'll have choices if something goes wrong with your default device or options. Using the Duo Mobile app to generate passcodes is convenient because you don't have to be connected to the network to generate a passcode. SMS passcodes and Phone call approval options are the least secure of all the options, so we don't recommend that you commonly use those options.
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